I thought I'd pass along my story of dealing with Black Ops Toys. Back on July 19th, I bit the bullet and paid the BIN price ($30 each) for two loose Hot Toys P90s from the GIGN Operator fig. Well, four days later, I received the usual email from Brian that the items were packed and would be shipped. So I sat back and waited-- in the past, stuff I'd bought from BOT arrived in about 4-5 days. A week went by... no package. So I emailed Brian and asked about the status of the package-- he replied that it had been sent on July 24th and should be arriving any time. So, I ordered another pair of the P90s and paid for insurance on the package. That was August 3rd-- by the 7th, nothing had arrived and I was getting concerned. Brian told me to wait at least a month from the mailing date to allow for the package to get to me, or for it to be returned to him before it was considered lost. So I waited patiently. On August 21st, one of the packages showed up with two of the P90s. To make a long story short, the other package of P90s never showed up, but Brian made things right by sending me two more P90s with a nude figure I'd bought. A truly stand up guy! People may grumble about the BIN prices BOT has, but where else can you get such service? I'll continue to buy stuff from him as long as I have money to pay for it!