Great discussion but don't assume SS will link "lower sales" with "customer disatisfaction with quality". They could easily link "lower sales" with "customer disinterest". Everyone who has issues with SS quality needs to let them know why you aren't buying. I spoke with SS people at last year's toyfair in NYC and asked why they don't do more military figures. Some key points to the discussion were " we trying to move into the licensing market (movies, comic book figures etc.) and secondly they don't see a demand as they got really stung by their last foray into military (barbwire and bayonet series). OK, the WWI figures were cool but they were around FOREVER because they didn't sell well in comparison to some other figures. My point to them was if you want to sell gazillions of figures there are a heck of a lot more military figures out there with higher demand than WWI. Sorry if WWI interests you. I'm just trying to explain a business mindset to a collector audience. Remember SS doesn't typically do 1000 - 1500 piece runs. The moral of the story is communicate to the manufacturer because they aren't reading our minds or the tea leaves too well either.