They are one of my favorites. I have had no issues with them - in fact just ordered a figure Monday and received it today.
Monkey Depot ????
Is Monkey Depot on vacation or just out to lunch? I'm a long time customer and am vexed that I have not received a reply to an email about a Ti-lite Enfield that I'd ordered. Well I received the package today and what to my suprise the British Enfield had morphed into a Russian RPK. I realize that they were undoubtly overun with orders from their free shipping weekend but to not acknowledge an email about a shippimg mistake is a bit much. Perplexed and POed. Small wonder the hobby continues to shrink.
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I have to disagree with some of this. Yes, I do think people get a little carried away with the public flogging, when something doesn't go their way. However... When you are primarily doing business through the internet, I personally think ignoring email is not acceptable. Plus, it's just not a smart thing to do, from a business standpoint. Nothing ticks people off more than being ignored. If you're the Los Angeles Dodgers or something, then fine. But a little niche business? No, that's not good. I wouldn't expect anymore from somebody else than I expect from myself, and I do run an online business... Yes, I do answer every single last email. Absolutely, some people can be a giant pain. But that's just part of the game.I've done plenty of business with these guys and they're stand-up...never an issue.
I don't know what it is about our society that makes getting on a website and talking ****e easier than picking up a telephone and solving a problem.
Email is a great invention. It makes written communications instant and easy.
It's also the most abused tool I know of. Folks feel like they can sit back and type anything they want, secure in some false sense of anonymity. Recipients sometimes don't see it, thanks to spammers who cram everyone's mailboxes so full of unwanted crap that the necessary messages can be lost in the shuffle.
Quit blasting MD on a public forum and get on the phone for some remedy.
I've never had any issues with my orders from MD I'm from the UK and I've always found them to be very efficient with good customer service, one of my favourite e-tailers they're excellent for stuff can't be found from UK etailers
Another perspective . . .
There are not that many known & proven 1:6 dealers/retailers around any more.
MD is one of the longest and oldest mainstays within the 1:6 hobby.
I understand how some may feel about e-mail communications & timely follow ups and witnessed throughout the years and even recently how a 1:6 dealer/retailer can utterly falls to shambles & then some.
The OP needs to call MD and get his issue addressed if no response by e-mail after a reasonable amount of time.
There are not that many known & proven 1:6 dealers/retailers around any more.
MD is one of the longest and oldest mainstays within the 1:6 hobby.
I understand how some may feel about e-mail communications & timely follow ups and witnessed throughout the years and even recently how a 1:6 dealer/retailer can utterly falls to shambles & then some.
The OP needs to call MD and get his issue addressed if no response by e-mail after a reasonable amount of time.
I have to speak in their defense as well. I have spent a lot of money with them , only had one problem with a broken weapon,I emailed them they sent me a new one, no questions asked and it was in my hands three days later .
Been dealing with them for years, never a mishap just CALL them if you have a problem.
Never had a problem with MD. As was said, they're one of the good ones and been around a long time. While great places like The Toy Cellar, Battle Rhino, Good Stuff to Go and, most recently, Red Planet Toys have left the parts buying community - Monkey Depot remains.
I'm sure hope this is not a sign of another one falling.
That said, I agree calling if you don't get a timely email response is a good idea.
I'm sure hope this is not a sign of another one falling.
That said, I agree calling if you don't get a timely email response is a good idea.
I just ordered some loose parts last week and everything was shipped out quickly. They give excellent service. Two thumbs up.
AFM
AFM
I got a couple of small orders in the last several weeks, all received quickly. Usually there's an email confirmation of shipping. Brady keeps after things, but as you mentioned, Chief, the free shipping weekend probably flooded M-D. I'd call them:
(480)834-3700
Mon-Fri 9am-6pm (MT I believe)
The only broken thing I can remember receiving from M-D was a Soldier Story rifle, where the barrel had separated from in front of the forearm. It was repairable, and I do not believe they knew it was broken, so no big deal.
Lots of material in play, in this hobby. As with most everything in life, each of us is our best advocate, and we have to follow up sometimes, to make an imperfect world function.
(480)834-3700
Mon-Fri 9am-6pm (MT I believe)
The only broken thing I can remember receiving from M-D was a Soldier Story rifle, where the barrel had separated from in front of the forearm. It was repairable, and I do not believe they knew it was broken, so no big deal.
Lots of material in play, in this hobby. As with most everything in life, each of us is our best advocate, and we have to follow up sometimes, to make an imperfect world function.
I have been doing business with MD over the years. I have had a few things broken, missing or damaged. I've sent e-mails with pics and followed up with a call. Never had any problems doing it that way. Most of the time Craig picks up the phone when I call. Sometimes I place and order and forget something and call the next day to add something else. I personally had great customer service. If you can't get a hold of them PM me and I'll be glad to help you.
Boyd
Boyd
G
Whoever decides to forego Monkey Depot in his or hers 1:6 purchases is in real 1:6 trouble.
ZP
ZP
Case in point: last night I noticed that there were a couple of things missing from my order, sent an email and got an answer today.
Majority of the time they are excellent.
Once I noticed I paid twice for what I ordered. (computer and old age glitch on my part)
I received my item but no extra credit or money back for my over payment.
I called and they gave me shop credit.
What if I would have not called??
Once I noticed I paid twice for what I ordered. (computer and old age glitch on my part)
I received my item but no extra credit or money back for my over payment.
I called and they gave me shop credit.
What if I would have not called??
I have order from monkey depot 2 different times over the last 4 years in each order I have had a problems yes monkey depot did fixed them. I'll just buy from jp hobbies they have better prices and good customer service.....
Wow, I never understand why these types of threads gets more views and responses then some great figures...but what the hay, this is a dissuasion forum...:knock
To the OP...Call them....! Enough said....:knock
To the OP...Call them....! Enough said....:knock
My go to place for loose. They always correct mistakes on orders, so call them/resend email about the problem 
I got a response and the correct item is in the mail. I've been a customer well north of a decade and was totally shocked that to wrong item was shipped the first go round. Like getting Batman instead of Superman. :fit:fit:fit I've been wanting a proper Enfield to finish my WWI Tommy. As for the phone I was too POed to have proper diction when addressing the issue at hand. A large order having a wrong item I understand but just one item? One needs to pay attention to what ones is doing and get back to basics of doing one thing right instead of doing multiple things wrong.
--I got a response and the correct item is in the mail. I've been a customer well north of a decade and was totally shocked that to wrong item was shipped the first go round. Like getting Batman instead of Superman. :fit:fit:fit I've been wanting a proper Enfield to finish my WWI Tommy. As for the phone I was too POed to have proper diction when addressing the issue at hand. A large order having a wrong item I understand but just one item? One needs to pay attention to what ones is doing and get back to basics of doing one thing right instead of doing multiple things wrong.
Glad to read the issue has been resolved.
Granted, anger gets the better of anyone at times when things don't go/happen the way it's supposed. I speak from experience.
At the same time, is the 1:6 hobby worth getting all worked up about? Coming from me, that's an odd question/statement.
We're only human and Monkey Depot is not just an automated business, but a business staffed by hobbyists like us. Mistakes can and will happen for a variety of reasons. This was the first mistake you experienced in how many years?
They addressed & resolved your issue.
The availability & selection of reliable 1:6 dealers/retailers nowadays is diminishing. The bottom line is that we're still customers and the businesses currently available needs us as much as we need them and support them to support the hobby.
I'm just saying.
I think this thread should be closed since the OP's issue has been addressed and everyone more or less chimed in.
This thread made me order from MD just for the heck of it...
I have dealt with the guys at MD several times now for loose parts. Their prices are great and their shipping is fast. In fact, I am now waiting for my latest order form them. Great job fellas.
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