Not really...estimated arrival dates can change for a variety of reasons. I wouldn't hold that against them.I would like to hear more about Triad Toys. They have some cool stuff, don't know if they can be trusted. Seems like their availability for preorders are sometimes in question.
Woe to you...they are a new company and still getting the kinks worked out
I trust them with my preorder
I partly agree with this. I haven't bought anything from them since the SNAFU around May/June. Their products are cool, but the customer service is questionable. I wouldn't go so far as to say that "they suck" at it, but it's the only 1/6 related store I ever had trouble with. I eventually received everything I was supposed to, but it took several emails as well as posting on their forums to get it fixed.I will stand behind their products but they suck at customer service. I prefer to buy their products from another vender, like Good Stuff To Go, who will back up their policies.
unfortunately their communications and customer service problems predate the otaku release...I think the problems with their customer service can mostly be blamed on the Otaku release. They sold out way too quickly and were taken by surprise especially because of the pre-orders. Forgive them or not, I wouldn't say there's a problem with ordering from them.
If you're just ordering in stock items you definitely should be fine.