Question for anyone who knows....

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  1. #1
    Join Date
    Apr 2018
    Posts
    197

    Question Question for anyone who knows....

    I've ordered from Ekia Collectables noticed on the invoice it says Castle Collectables. I looked up Castle and on Google it says, they are temperley closed. Now, the figure I ordered was in stock. It took a week later for me to question, whats the hold up. I emailed Ekia and was told that the figure was not in stock when it was when I ordered. They told me, "it was sold out from our other department." I'm assuming that is Castle Collectables. So is Ekia Collectables and Castle Collectables the same place, in the same building? Or did Ekia take over? It's confusing. Plus the post office in La Verne California is dragging around really slow.

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  3. #2
    Join Date
    May 2011
    Location
    Cobra Pyramid,
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    3,767

    Re: Question for anyone who knows....

    the way i understand it, is that ekia is a part of castle or rather castle is their owner. as for stockouts that sucks. i've heard stories about them being funny at ekia, but i've only ordered from them maybe 3 times so i dont know.
    Hail Cobra!

  4. #3
    Join Date
    Mar 2003
    Posts
    656

    Re: Question for anyone who knows....

    Yeah, a friend if mine owns a shop and they where his main supplier but really only ordered military figs from them but would special order other stuff for me. Cinema, sci fi or female figs that he didn't carry. They would delete them from his order because "they didn't think he really wanted them" and give him no notice or contact. When he would contact them about it, they would then say they where out of stock. Even though they showed it in stock and I would order from their site and get it! It happened so repeatedly he finally just gave up doing special orders and only orders from them if he has no other choice. I assume part of the problem is they are a wholesaler in direct competition with their customers.

    Edit: I also stopped ordering from them because of their shenanigans.

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  6. #4
    Join Date
    Sep 2013
    Location
    WI, US
    Posts
    3,689

    Re: Question for anyone who knows....

    The worst part of it is... Ekia isn’t just a retailer they are also one of two distributors (not counting Sideshow), and other retailers have to deal with their insane BS all the time.

    edit: cross posted with Talon.

  7. #5
    Join Date
    Apr 2018
    Posts
    197

    Re: Question for anyone who knows....

    Humm? The first only reason I ordered from them I saw a assassin's creed figure still in stock. So I jumped on it. Right after the order went in and my payment cleared it showed out of stock. I was like, yeah! Got the last one! Then a week later looking at my order status it had never changed. That's when I was told by Ekia hobbies that it was out of stock. So instead of arguing with them I held my anger and asked them if they would swap for a different figure. They said yes and they waved the extra $10 and gave me the figure for the original price of my first order. I thought that was good and it made up for the mix up. Now my package is in La Verne California post office and it's been 24 hours of no progress. I won't be ordering from Ekia again unless I'm looking for something that nobody else has anymore.

  8. #6
    Join Date
    Jan 2016
    Location
    Singapore
    Posts
    733

    Re: Question for anyone who knows....

    I only ordered once from Ekia this year, and I was lucky that my item was shipped over promptly and arrived just as the lockdown was being implemented. I have read complains from members here of their service.

  9. #7
    Join Date
    Apr 2018
    Posts
    197

    Re: Question for anyone who knows....

    And finally got notice that my package has actually been put on, intransit. Wow, it'll be a good long time before I order from them again.

  10. #8
    Join Date
    Mar 2003
    Posts
    656

    Re: Question for anyone who knows....

    To be fair, you can't blame them for the item sitting at the post office. All the shippers are stretched to the limit right now. I deal with UPS all the time and they're not guaranteeing ship times even if they charge you for it.

  11. #9
    Join Date
    Apr 2019
    Posts
    4

    Re: Question for anyone who knows....

    I have ordered from them a few times now, the last being March of this year. I have never had any problems with them myself. Maybe I have just been lucky. I would hate ordering an item, only to be told that we were sold out.

  12. #10
    Join Date
    Apr 2018
    Posts
    197

    Re: Question for anyone who knows....

    Quote Originally Posted by Kentforce View Post
    I have ordered from them a few times now, the last being March of this year. I have never had any problems with them myself. Maybe I have just been lucky. I would hate ordering an item, only to be told that we were sold out.
    Do they usually take the whole 1 to 3 business days to tell you that your order has been shipped or just wait for it to be at your door?

  13. #11
    Join Date
    Apr 2018
    Posts
    197

    Re: Question for anyone who knows....

    I found out they don't update their webpage inventory. And, will try to sell you the more expensive fig or a kit left available. You'll be told they'll have look into their warehouse. Yet, you'll never get a call or email back, telling you what they actually have. I wont be back with them.

  14. #12
    Join Date
    Aug 2007
    Location
    elk grove ca
    Posts
    2,726

    Re: Question for anyone who knows....


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