Thought I'll share this with you. This is from a correspondence with a Sideshow employee regarding their recently released SST French Foreign Algeria/Morocco legionaire-figure and my review (http://www.ransomechua.com)
"I spoke to our production manager about your concerns with the legionnaire, and he read your emails as well. He understands your concerns, and was sorry to say that for this figure we cannot make any changes at this point. He mentioned that in some cases our final product differs from the production samples that we approve, and because we don't know that until the pieces arrive here, our hands are tied.
It is discouraging to end up with a product that doesn't match our originalvision, so we just try to take those instances and make sure that we don't find ourselves in the same situation again.
The feedback we get from collectors is also a big factor in making positive improvements in our production process. So please keep letting us know what you think!"
Well, at least it's good to know that they keep their channels open.